Here at WG Pollard Ltd we pride ourselves on excellent customer service.

How will my parcel be sent UK mainland?

We send all parcels to the UK mainland via UPS and should take 3-4 business days to arrive.  

However, although we promise to despatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. Parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands, certain parts of Scotland, Europe and the rest of the world will usually take a little longer to arrive.   

How will my parcel be sent Highlands & Islands, Channel Islands, Isle of Man and Northern Ireland?

We send all parcels to the above via UPS and should take 3-4 business days to arrive.

How will my item(s) be sent to Republic of Ireland.

We send all parcels to the above via UPS and should take 3-4 business days to arrive.

How will my item(s) be sent to Europe?

We send all parcels to the above via UPS and should take 3-4 business days to arrive.

Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.

How will my item(s) be sent rest of the World?

We send all parcels to the above via UPS and should take 10-14 business days to arrive. 

How will I know when my order has been dispatched?

How will I know when my order has been dispatched?

When your order has been dispatched you will receive an e-mail notification advising of of this.

Help! I haven’t received my parcel, what should I do?

Contact us – we will do anything we can to help.